sodaviper Privacy Policy

1 Introduction

sodaviper ("we," "us," or "our") is committed to protecting the privacy and personal data of all players who use our online casino platform at sodaviper.asia. This Privacy Policy describes how we collect, use, store, share, and protect your personal information when you access or use the sodaviper platform, including its website, mobile interface, games, promotions, and customer support services.

This Privacy Policy is incorporated into and forms part of sodaviper's Terms & Conditions. By registering an account or using the sodaviper platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

sodaviper operates in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and the implementing rules and regulations issued by the National Privacy Commission (NPC). We are committed to upholding the rights of Filipino players with respect to their personal data.

2 Data We Collect

sodaviper collects personal data from you in the following ways and categories:

2.1 Data You Provide Directly

• Registration Data: Full legal name, date of birth, gender, nationality, residential address, email address, and mobile number provided when you create a sodaviper account.
• Identity Verification (KYC) Data: Government-issued photo identification (such as a Philippine passport, driver's license, SSS card, or UMID), proof of address documents, and proof of payment method submitted during the KYC verification process.
• Financial Data: Payment method details (GCash account number, PayMaya account, bank account details for BPI, BDO, or Metrobank) used for deposits and withdrawals. sodaviper does not store full card numbers or banking credentials on its servers.
• Communications Data: Records of your communications with sodaviper's customer support team, including live chat transcripts, emails, and support ticket content.
• Responsible Gaming Data: Information you provide when setting deposit limits, session limits, or requesting self-exclusion.

2.2 Data Collected Automatically

• Technical Data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers collected when you access the sodaviper platform.
• Usage Data: Pages visited, games played, session duration, betting history, transaction history, and navigation patterns on the platform.
• Cookie Data: Data collected through cookies and similar tracking technologies as described in Section 7 of this Privacy Policy.
• Geolocation Data: Approximate geographic location derived from your IP address, used to verify that you are accessing the platform from a permitted jurisdiction.

3 How We Use Your Data

sodaviper uses the personal data we collect for the following purposes:

• Account Management: To create, maintain, and manage your sodaviper player account, including processing your registration, verifying your identity, and managing your account settings.
• Service Delivery: To provide you with access to sodaviper's games, promotions, bonuses, and other platform features, and to process your deposits and withdrawals.
• Identity Verification & KYC Compliance: To verify your identity and age (21+) in accordance with Philippine gaming regulations and anti-money laundering (AML) requirements.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, bonus abuse, and other prohibited conduct on the platform.
• Regulatory Compliance: To comply with our legal and regulatory obligations under Philippine law, including reporting obligations to relevant authorities.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance through our support channels.
• Responsible Gaming: To administer responsible gaming tools such as deposit limits, session limits, and self-exclusion, and to identify players who may be at risk of problem gambling.
• Platform Improvement: To analyze usage patterns, conduct research, and improve the functionality, performance, and user experience of the sodaviper platform.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates where you have consented to receive such communications. You may opt out of marketing communications at any time.

4 Legal Basis for Processing

sodaviper processes your personal data on the following legal bases under the Data Privacy Act of 2012 and applicable Philippine regulations:

• Contractual Necessity: Processing is necessary to perform our contract with you — specifically, to provide you with access to the sodaviper platform and its services in accordance with our Terms & Conditions.
• Legal Obligation: Processing is necessary to comply with our legal and regulatory obligations, including KYC verification, AML compliance, and reporting requirements under Philippine gaming and financial regulations.
• Legitimate Interests: Processing is necessary for sodaviper's legitimate interests, including fraud prevention, platform security, and service improvement, provided that such interests are not overridden by your data protection rights.
• Consent: Where we rely on your consent as the legal basis for processing (for example, for marketing communications), you have the right to withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5 Data Sharing & Disclosure

sodaviper does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients in the circumstances described below:

• Service Providers: Third-party vendors and service providers who assist sodaviper in operating the platform, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank), identity verification providers, cloud hosting providers, and customer support software providers. These parties are contractually bound to process your data only on sodaviper's instructions and in accordance with applicable data protection laws.
• Game Providers: Third-party game developers and live casino operators whose games are available on the sodaviper platform. These providers may receive limited technical data necessary to deliver their games to you.
• Regulatory Authorities: Philippine government agencies and regulatory bodies, including PAGCOR and the Anti-Money Laundering Council (AMLC), where disclosure is required by law or regulation.
• Law Enforcement: Law enforcement agencies, courts, or other public authorities where disclosure is required by a valid legal order, warrant, or subpoena.
• Business Transfers: In the event of a merger, acquisition, or sale of all or substantially all of sodaviper's assets, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.

6 Data Retention

sodaviper retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

Specifically:

• Account Data: Retained for the duration of your active account and for a minimum of five (5) years following account closure, in accordance with Philippine AML regulations and gaming regulatory requirements.
• Transaction Records: Financial transaction records are retained for a minimum of five (5) years from the date of the transaction.
• KYC Documents: Identity verification documents are retained for a minimum of five (5) years following account closure or the completion of the relevant transaction.
• Support Communications: Customer support records are retained for three (3) years from the date of the interaction.
• Marketing Data: Data used for marketing communications is retained until you withdraw your consent or opt out of marketing, after which it is deleted or anonymized within thirty (30) days.

When personal data is no longer required for the purposes for which it was collected and no legal retention obligation applies, sodaviper will securely delete or anonymize the data.

7 Cookies & Tracking Technologies

sodaviper uses cookies and similar tracking technologies (such as web beacons and pixel tags) on its platform. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and improve your experience on the platform.

We use the following categories of cookies:

• Strictly Necessary Cookies: Essential for the operation of the sodaviper platform, including maintaining your login session, processing transactions, and ensuring platform security. These cookies cannot be disabled.
• Performance & Analytics Cookies: Used to collect information about how players use the platform, including which pages are visited most frequently and how players navigate between pages. This data is used in aggregate form to improve platform performance.
• Functionality Cookies: Used to remember your preferences and settings, such as your preferred language and display settings, to provide a more personalized experience.
• Marketing Cookies: Used to deliver relevant promotional content and offers based on your interests and activity on the platform. These cookies are only set with your consent.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the sodaviper platform.

8 Data Security

sodaviper implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-Bit SSL Encryption: All data transmitted between your device and sodaviper's servers is encrypted using industry-standard 256-bit SSL/TLS protocols.
• Access Controls: Access to personal data is restricted to authorized sodaviper personnel who require it for legitimate operational purposes. All staff with access to personal data are subject to confidentiality obligations.
• Secure Infrastructure: sodaviper's platform is hosted on secure, access-controlled server infrastructure with regular security audits and penetration testing.
• Data Minimization: sodaviper collects and retains only the personal data that is necessary for the purposes described in this Privacy Policy.
• Incident Response: sodaviper maintains a data breach response procedure. In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify the National Privacy Commission and affected players in accordance with applicable law.

While sodaviper takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is 100% secure. You are responsible for maintaining the security of your sodaviper account credentials and for notifying us immediately if you suspect unauthorized access to your account.

9 Your Data Rights

Under the Data Privacy Act of 2012 and applicable Philippine regulations, you have the following rights with respect to your personal data held by sodaviper:

• Right to Access: You have the right to request a copy of the personal data sodaviper holds about you, along with information about how it is being used.
• Right to Correction: You have the right to request correction of any inaccurate or incomplete personal data sodaviper holds about you.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to sodaviper's legal and regulatory retention obligations.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes. You may opt out of marketing communications at any time by contacting our support team.
• Right to Data Portability: You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format where technically feasible.
• Right to Withdraw Consent: Where sodaviper processes your data on the basis of your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of your data rights, please contact sodaviper's Data Protection Officer using the contact details in Section 13. We will respond to your request within thirty (30) days. In some cases, we may need to verify your identity before processing your request.

10 Children's Privacy

The sodaviper platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. sodaviper does not knowingly collect personal data from persons under the age of 21.

If sodaviper becomes aware that personal data has been collected from a person under 21 years of age, we will immediately close the relevant account, delete the associated personal data, and forfeit any balances in accordance with our Terms & Conditions and applicable regulations.

If you are a parent or guardian and believe that your child has registered on the sodaviper platform, please contact our support team immediately so that we can take appropriate action.

11 Third-Party Links

The sodaviper platform may contain links to third-party websites or services, including payment provider portals and game developer sites. This Privacy Policy applies solely to the sodaviper platform and does not cover the privacy practices of any third-party websites or services.

sodaviper is not responsible for the privacy practices, content, or security of any third-party websites. We encourage you to review the privacy policies of any third-party sites you visit before providing your personal data to them.

12 Changes to This Privacy Policy

sodaviper reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, we will notify registered players via email or a prominent notice on the platform at least seven (7) days before the changes take effect, where practicable.

The "Last Updated" date at the top of this page indicates when the Privacy Policy was most recently revised. Your continued use of the sodaviper platform after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how sodaviper protects your personal data.

13 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or sodaviper's handling of your personal data, please contact our Data Protection Officer through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 through the sodaviper platform
• Response Time: Under 2 hours for all privacy-related inquiries

For questions about your rights under the Data Privacy Act of 2012, you may also contact the National Privacy Commission of the Philippines directly.

For responsible gaming support, please visit our Responsible Gaming page or review our Terms & Conditions.